Total quality management (TQM) is a systematic, integrated management system for maximizing customer satisfaction that involves all managers and employees and uses quantitative methods to work as a team to improve an organization's processes. The organization's members work together to understand their increasing roles in the team process and actively work to support each other to maximize effectiveness and meet organizational expectations.
TQM is is a structured system for satisfying internal and external customers and suppliers by integrating the business environment, continuous improvement, and breakthroughs with development, improvement, and maintenance cycles while changing organizational culture.
