American Customer Satisfaction Index Law and Legal Definition

American Customer Satisfaction Index is an economic indicator that measures the satisfaction of the U.S. household customers with the quality of goods and services available to them. It divides goods and services into different segments such as finance and insurance, manufacturing durables, manufacturing non durables, public administration and government, retail, services, and communications, transportation, and utilities. It was developed to provide information on satisfaction with the quality of products and services available to consumers. Prior to the development of ACSI, no national measure of quality from the perspective of the user was available.