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Benefits Eligibility Screening Services (BESS) refers to a service offered to medicaid applicants. BESS covers and includes the list of benefits to which an individual applying for medicaid benefits is entitled. It also covers initial application receipt and review, initial eligibility determination, enrollment processing, and continual communication with program participants through customer call centers. BESS enables a state to effectively serve its medicaid-eligible population by helping to determine whether a resident qualifies to receive medicaid benefits.