Billing Error Law and Legal Definition
According to 15 USCS § 5724 (2), [Title 15. Commerce and Trade; Chapter 83. Telephone Disclosure and Dispute Resolution; Billing and Collection] the term billing error in telephone billing and collection consists of any of the following:
“(A) A reflection on a billing statement for a telephone-billed purchase which was not made by the customer or, if made, was not in the amount reflected on such statement.
(B) A reflection on a billing statement of a telephone-billed purchase for which the customer requests additional clarification, including documentary evidence thereof.
(C) A reflection on a billing statement of a telephone-billed purchase that was not accepted by the customer or not provided to the customer in accordance with the stated terms of the transaction.
(D) A reflection on a billing statement of a telephone-billed purchase for a call made to an 800 or other toll free telephone number.
(E) The failure to reflect properly on a billing statement a payment made by the customer or a credit issued to the customer with respect to a telephone-billed purchase.
(F) A computation error or similar error of an accounting nature on a statement.
(G) Failure to transmit the billing statement to the last known address of the customer, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required.
(H) Any other error described in regulations prescribed by the Commission pursuant to section 553 of title 5, United States Code.”
