Call Center Law and Legal Definition
Call Center is the part of an organization that handles inbound/outbound communications with customers. Most major businesses use call centres to interact with their customers. Examples include utility companies, mail order catalog retailers, and customer support for computer hardware and software. Some businesses even service internal functions through call centres. Examples of this include help desks, retail financial support, and sales support. It is generally a part of company’s customer relationship management (CRM). Today, customers contact companies by calling, emailing, chatting online, visiting websites, faxing, and even instant messaging.
Legal Definition list
Related Legal Terms
- Aging and Disability Resource Center
- Air Force Technical Applications Center [AFTAC]
- Application Support Centers
- Area Health Education Center Program (AHECP)
- Assessment Center [Education]
- Automatic Call System [Healthcare]
- Bank Call
- Base Defense Operations Center (BDOC)
- Bench Warrant Recall
- Biometric Center of Excellence [BCOE]
