Consumer and Governmental Affairs Bureau Law and Legal Definition

The Consumer and Governmental Affairs Bureau (CGB) is a bureau within the Federal Communication Commisson (FCC). The CGB serves as the public face of the FCC. The CGB has a Consumer Center, which is responsible for responding to consumer inquiries and complaints. The CGB educates and informs consumers about telecommunications goods and services. It also receives consumer input and uses it to guide the work of the FCC.

Additionally, the CGB coordinates telecommunications policy efforts with industry and with other federal, tribal, state, and local governmental agencies. The CGB also develops and implements the FCC’s consumer policies, including disability access. It maintains collaborative partnerships with state, local, and tribal governments in critical areas such as emergency preparedness and implementation of new technologies.