Consumer Inquiries and Complaints Division [Federal Communications Commission] Law and Legal Definition

The Consumer Inquiries and Complaints Division within the Federal Communications Commission (FCC) provide informal mediation and resolution of individual informal consumer inquiries and complaints consistent with controlling laws and FCC regulations, and in accordance with the Bureau's delegated authority.

The functions of the Division include:

a. to receives, reviews and analyzes complaints and responses to informal consumer complaints;

b. to maintains manual and computerized files that provide for the tracking and maintenance of informal consumer inquiries and complaints;

c. to mediate and attempt to settle unresolved disputes in informal complaints as appropriate; and

d. to coordinate with other Bureaus and Offices to ensure that consumers are provided with accurate, up-to-date information.