Consumer Policy Division [Federal Communications Commission] Law and Legal Definition

The Consumer Policy Division within the Federal Communications Commission (FCC) is responsible for the development of consumer policy concerning Commission-regulated entities other entities subject to the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and other statutes for which the FCC has authority. Commission-regulated entities include common carrier, broadcast, wireless, satellite and cable companies.

The Division through rulemakings and orders ensures that consumer interests are considered in all Commission policy-making initiatives.

The Division’s functions include:

a. issuing orders to resolve complaints about unauthorized changes in telecommunications providers (slamming);

b. conducting rule makings on slamming, truth-in-billing, telemarketing, and fax advertising; and

c. monitoring informal inquiries and complaints to identify trends that affect consumers.