Hague Complaint Registry Law and Legal Definition

The Hague Complaint Registry is an internet based complaint registry that was established to receive and maintain records of complaints about accredited agencies, temporarily accredited agencies and approved persons (accredited adoption service providers) who provide adoption services in connection with adoption cases covered by the Hague Intercountry Adoption Convention in accordance with Federal Regulations, 22 CFR 96.70.

This complaint filing process was established by the U.S. Department of State to register complaint against an adoption service provider. However the complainant should first submit the complaint in writing directly to his/her adoption agency. Then, if it is not resolved through the organization’s complaint process, s/he can file the complaint with the Hague Complaint Registry.

Complaints submitted to the Hague Complaint Registry will be made available to the accrediting entity and to the Department of State. The Department is committed to upholding the ethical standards, professional practices, and principles of the Hague Adoption Convention, the Intercountry Adoption Act (IAA), and the Federal regulations.