Hand Pay Law and Legal Definition

A hand pay is a condition where a slot machine is unable pay the patron in the typical manner, thereby requiring the casino staff to pay the customer out manually. It is a payout made by an attendant at an exchange point or a cage. The payout may be made by the slot machine also.

Hand pay can be due to various reasons. For example, in case of casinos using coin in, coin out systems, a hand pay may be caused by a coin jam, inadequate supply of coins in the machine's hopper to pay the requested amount, or other problem with the coin out mechanism. A hand pay can also be triggered when the win is large enough that the number of coins required to pay out the win would be excessive. In case of casinos using ticket in, ticket out systems, hand pay can be caused by communication or other issues with the ticket printer. Hand pays also occur when the amount of the win is over the minimum taxable win amount for the jurisdiction that the machine is in.