Ombudsman Law and Legal Definition

Ombudsman is an official appointed by government or parliament to receive, investigate, and address private citizen's complaints about government. Ombudsman need not be appointed by government; they can work for a non-government organization or even for the general public. Ombudsman was instituted with a purpose to safeguard rights of citizens by establishing a supervisory agency without control of the executive branch. Ombudsmen are also instituted by other governments and organizations such as the European Union.