Telecommunications Consumers Division [Federal Communications Commission] Law and Legal Definition

The Telecommunications Consumers Division is an office working under the Enforcement Bureau of the Federal Communications Commission (FCC). The Division protects consumers from fraudulent, misleading, and other harmful practices involving telecommunications.

The functions of the Division include:

a. to investigate the practices of companies engaged in various telecommunications-related activities, including common carriers, manufacturers of telecommunications equipment, telemarketers and other companies utilizing telecommunications equipment for unsolicited advertisements;

b. to resolve formal complaints brought by consumers, including those involving the accessibility of telecommunications services and equipment to persons with disabilities;

c. to establish guidelines for companies in areas such as advertising to ensure that consumers are able to make informed choices about telecommunications services; and

d. to consult with internal and external organizations to ensure that FCC rules provide the maximum protection for consumers.